Refund policy

We want you to love your artwork! Every print from Salty Marsh Studio is prepared specifically for your order, personally signed by Pattie Overcash, and packed with care.

All sales are final, with a few exceptions

Because our prints are prepared specifically for each order, all sales are final, except when:

your artwork arrives damaged,
your artwork has a defect, or
we sent you the wrong item.

In those cases, we'll make it right.

How to report a problem

Please contact us within 7 days of delivery. Reach us through the Contact page at saltymarshstudio.com or email pattieovercash@gmail.com. Please include:

your order number, and
for damaged items, clear photographs of the damaged artwork and the packaging it arrived in.

Please contact us before returning anything. Returns sent without contacting us first may not be accepted.

Eligible returns and exchanges

Items must be returned in their original condition and packaging.
We cover return shipping when an item is damaged, defective, or sent incorrectly.
For a damaged print, we will gladly send a replacement at no extra charge or give you an appropriate refund.

Lost orders

If your package hasn't arrived within the expected delivery window, please contact us. We'll look into the shipment with the carrier and work with you toward a resolution.

Refunds

Approved refunds are issued to your original payment method within 3â€“5 business days. Your bank or card company may take a few more days to post it.

Order changes and cancellations

Orders may be canceled or modified within 12 hours of purchase, provided they have not already been processed or shipped. Please contact us as soon as possible if you need to make a change. Once an order has entered production or shipped, cancellations and changes may not be possible.